1. Eligibility for Return & Exchange

• Returns or exchanges are accepted only if the product is defective, damaged, or a wrong item is delivered.

• The product must be:

  • Unused and unworn

  • With original tags, labels, and packaging intact

  • Reported for return/exchange within [X] days of delivery (e.g., 3–7 days).

2. Non-Returnable Products

• Customized, tailored, or altered products

• Products purchased during clearance or final sale

• Accessories or items marked as “Non-Returnable”

3. Return Process

• To request a return or exchange, contact us at support@myethnic.org with your order details, product images, and reason for return.

• Once approved, you will be guided on how to ship the product back.

• Shipping charges for returns may be borne by the customer unless the return is due to a defective or incorrect product.

4. Refund Policy

• Refunds are issued only after the returned product passes our quality check.

• Refunds will be processed to the original payment method within 7–10 working days after approval.

• In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

5. Exchange Policy

• If you request an exchange, the replacement item will be shipped once we receive and verify the returned product.

• Exchanges are subject to stock availability.

6. Cancellations

• Orders can be cancelled within 24 hours of purchase for a full refund.

• Once the product is processed/shipped, cancellation requests will not be accepted.

7. Contact Us

For return, refund, or exchange requests, please reach out to us at:

📧 Email: support@myethnic.org
📍 Address: [Your Store/Office Address]
📞 Phone: [Your Contact Number]